ABSTRACT
COVID-19 pandemic has a significant impact on the disruption of the global economic sector, one of which is the Small and Medium-sized Enterprises (SMEs) in Bandung. This encourages IKM actors in Bandung to conduct the innovation process continuously in order to become more ambidextrous and continue to innovate for their business sustainability. The primary objective of this research is to find out the impact of IKM’s business sustainability in Bandung by exploring technological capabilities, agile leadership and innovation ambidexterity. Method used in this study is quantitative, data was obtained through questionnaire of 400 respondents. The results showed that there is a positive and significant impact of technology capability on innovation ambidexterity, agile leadership on innovation ambidexterity, technology capability on business sustainability, agile leadership on business sustainability, technology capability on business sustainability through innovation ambidexterity and also agile leadership have a positive and significant impact on business sustainability through innovation ambidexterity. © IEOM Society International.